Privacy Policy

1. Information We Collect

We collect information you provide directly when creating an account, including your name, email address, organization name, and payment information. We also automatically collect usage data such as instance activity, compute hours, IP addresses, browser type, and access times when you interact with our Service.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process transactions and send billing notifications.
• Send technical notices, security alerts, and support messages.
• Monitor usage patterns to optimize performance and capacity.
• Detect, investigate, and prevent fraudulent or unauthorized activity.
• Comply with legal obligations.

3. Data Storage and Security

Your data is stored on secure servers hosted by Google Cloud Platform (GCP). We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security audits. While we strive to protect your data, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. Essential cookies are required for the Service to function (for example, session authentication). You can control cookie preferences through your browser settings, though disabling essential cookies may prevent you from using the Service.

5. Third-Party Services

We use the following third-party services that may collect and process your data:

• Auth0 - Authentication and identity management. Auth0 processes your login credentials and identity tokens. See Auth0 Privacy Policy.
• Stripe - Payment processing. Stripe handles your payment card information. We do not store your full card details on our servers. See Stripe Privacy Policy.
• Google Cloud Platform (GCP) - Infrastructure hosting. Your instances and data are hosted on GCP infrastructure. See GCP Privacy Notice.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. Usage data is retained for billing and analytics purposes for up to 24 months. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing.
• Data portability (receive your data in a structured format).
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact support@console.dagu.sh.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

9. Contact

If you have any questions about this Privacy Policy or our data practices, contact:

Email: support@console.dagu.sh
Website: console.dagu.sh